Privacy Policy

Introduction

TurboExecutor AG ("we", "our", or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services. We are the data controller for the purposes of the General Data Protection Regulation (GDPR) and other applicable data protection laws.

This policy applies to all personal information we collect through our website, services, and any other interactions you may have with TurboExecutor.

Data Collection

We collect personal data that you voluntarily provide to us and information that is automatically collected when you use our website. The data we collect includes:

• Contact Information: Name, email address, phone number, and postal address when you contact us or request our services
• Communication Data: Messages, enquiries, and correspondence you send to us
• Technical Information: IP address, browser type and version, operating system, and device information
• Usage Data: Information about how you use our website, including pages visited, time spent, and navigation patterns
• Marketing Data: Your preferences for receiving marketing communications and your communication preferences

We may also collect aggregated data such as statistical or demographic data, which does not directly identify you as an individual.

How We Use Your Information

We use your personal information for various purposes based on our legitimate business interests, your consent, or to fulfil our contractual obligations. How we use your data includes:

• Service Provision: To provide our marketplace SEO optimisation services and respond to your enquiries
• Communication: To communicate with you about our services, respond to your requests, and provide customer support
• Website Improvement: To analyse website usage and improve our website functionality and user experience
• Marketing: To send you relevant marketing communications about our services (with your consent)
• Legal Compliance: To comply with legal obligations and protect our legitimate business interests
• Business Operations: To manage our business operations, including administration, planning, and strategic development

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our website and providing our services
• Legal Requirements: When required by law, court order, or to protect our rights and interests
• Business Transfers: In connection with any merger, sale of company assets, or acquisition
• Consent: When you have given explicit consent for specific sharing purposes

All third-party service providers are contractually bound to protect your personal information and use it only for the purposes we specify.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Our data retention periods are as follows:

• Contact Information: Retained for up to 7 years after last contact for business and legal purposes
• Website Analytics: Aggregated data retained indefinitely; individual data anonymised after 26 months
• Marketing Data: Retained until you withdraw consent or unsubscribe from communications
• Legal Documentation: Retained as required by Austrian and EU law (typically 7-10 years)

When personal information is no longer needed, we securely delete or anonymise it in accordance with our data protection procedures.

Your Rights

Under GDPR and applicable data protection laws, you have several rights regarding your personal information:

• Right of Access: Request copies of your personal information
• Right to Rectification: Request correction of inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal information in certain circumstances
• Right to Restrict Processing: Request limitation of how we process your information
• Right to Data Portability: Request transfer of your information to another service provider
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

To exercise any of these rights, please contact us using the details provided in the contact section below.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and security
• Secure backup and recovery procedures

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but are committed to maintaining the highest standards of data protection.

International Data Transfers

Your personal information may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. When we transfer your information outside the EEA, we ensure appropriate safeguards are in place, including:

• European Commission adequacy decisions
• Standard Contractual Clauses approved by the European Commission
• Binding corporate rules or certification schemes

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. When we make significant changes, we will notify you by posting the updated policy on our website and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions about this Privacy Policy, wish to exercise your rights, or need to contact us regarding data protection matters, please reach out to us:

You also have the right to lodge a complaint with the Austrian Data Protection Authority (Datenschutzbehörde) if you believe we have not handled your personal information in accordance with applicable data protection laws.